With the estos tech essentials we have summarized current essentials around technology and support from our portal support.estos.de.
ProCall Enterprise and Cloud PBX: bis. cloud and Universe
PROCALL ENTERPRISE PBX TELEPHONE SYSTEMS TC CONFIGURATION CLOUD ECSTA INTEROPERABILITY
We have successfully tested the interaction between ProCall Enterprise and the virtual telephone systems bis. cloud of B.I.S. Telefonsysteme and Universe of C+ITEC AG and provided corresponding profiles for the connection.
There are two connection options for connecting ProCall Enterprise to the cloud PBX:
• Softphone functionalities of ProCall Enterprise
• ECSTA for SIP phones when using hardphone terminals
You can find connection instructions for both cloud PBXs here:
- Softphone Funktionen (SIP) für bis. cloud PBX einrichten - Anschalthinweise (German)
- Softphone Funktionen (SIP) für C+ITEC Universe Cloud Connect einrichten - Anschalthinweise (German)
Using Microsoft SQL Server Express – not fully recommended as a database for UCServer
PROCALL ENTERPRISE COMMISSIONING INSTALLATION DATABASE SYSTEM REQUIREMENTS MICROSOFT SQL SERVER
The use of a Microsoft SQL Server Express Edition as a database for the UCServer cannot be recommended without restrictions.
Deployment should only occur when the alternatives are not an option, the knowledge and experience are available, and the constraints/problems are a secondary concern.
Why Microsoft SQL Server Express is only conditionally suitable for use with ProCall Enterprise and cannot be recommended by estos as a database for use in productive environments: We have compiled our experiences and findings here and point out that SQL Server Express is also recommended by Microsoft for a clearly defined target group and for testing purposes, for example.
Network analysis via PCAP recording on UCServer – Creating a trace with Wireshark
UCSERVER SOFTPHONE ANALYSIS TROUBLESHOOTING PCAP NETWORK DIAGNOSIS
For the analysis of the softphone behavior, it may be useful to have a recording file for the network analysis in connection with the UCServer, which goes beyond the UCServer SIP (debug) logging.
The request for a recording file is made by estos support if required, but in many cases can already be taken into account prophylactically when collecting the analysis data.
We have compiled some notes as a supplement to the procedure for analyzing softphone behavior here:
Dialing from Microsoft Outlook – more articles available
PROCALL ENTERPRISE Microsoft Outlook Exchange Web Services Click-to-run
We have some new information about Dialing from Microsoft Outlook:
- Phone numbers in Microsoft Outlook 2016 cannot be dialed by clicking
- Microsoft Office Click-to-Run (Click-and-Lose) installations usable only with Microsoft Exchange Web Services (EWS)
End devices: Connect Jabra EVOLVE 65 headset correctly for ProCall Enterprise
PROCALL ENTERPRISE PBX TELEPHONE SYSTEMS TC CONFIGURATION SOFTPHONE AUDIO/VIDEO
The Jabra EVOLVE 65 wireless headsets are delivered in different configurations.
If there are audio interruptions when answering the call or if answering and hanging up is not possible with the headset button, the cause may be the incorrect configuration of the audio devices. A look at the settings in the ProCall client audio/video wizard and in the Microsoft Windows Device Manager will help here.
Integrate monitoring of a door camera/intercom system into the call window
PROCALL ENTERPRISE INTERCOM CALL WINDOW CONFIGURATION
ProCall offers the possibility to extend the call window in such a way that the monitoring of a (door) camera or intercom system can also be integrated.
We have extended our information about this with a concrete configuration example for the adaptation of the RemoteContact.xslt:
We have compiled more helpful articles on the topic of customizing call windows here:
Problems with audio transmission with Alcatel OmniPCX Enterprise (OXE) R12.4
PROCALL ENTERPRISE SOFTPHONE PBX AUDIO TRANSMISSION ANALYSIS
In connection with Alcatel OmniPCX we have observed problems with audio transmission due to faulty Early Media support. This problem occurs with release level Alcatel OmniPCX Enterprise (OXE) R12.4.
To the best of our knowledge, these issues will be fixed with Alcatel OmniPCX Enterprise (OXE) R12.4 MD4, expected to be available 19 April 2021.
Technical support: e-mail address email@example.com is switched off
On 1 May 2021, the e-mail address firstname.lastname@example.org will be switched off. From 1 May 2021, the processing and answering of technical inquiries will be possible exclusively via ticket creation.
Use the estos Support Portal to search for helpful articles. The form for creating a ticket can be found in the lower area via Support Request.
Renaming: ECSTA for Teles is now called ECSTA for Communi5
The software manufacturer Communi5 with focus on Cloud PBX emerges from Teles AG. For this reason, we have renamed our "ECSTA for Teles" or "ECSTA for Teles Voice Application Server" to "ECSTA for Communi5". This is a name change, not a change in functionality.
New releases at estos – recently released
PROCALL ENTERPRISE RELEASES RELEASE NOTES MAINTENANCE
- ProCall Meetings 1.1.0 was released for product release (GA - General Availability) on .
ProCall Meetings 1.1.0 Release Notes
- ProCall Meetings 1.0.9 was released as a maintenance release for field testing on .
ProCall Meetings 1.0.9 Release Notes
- ProCall Enterprise 7.1.5 was released as a maintenance release on .
ProCall Enterprise 7.1.5 Release Notes
- MetaDirectory Enterprise 5.0.11 was released as a maintenance release on .
MetaDirectory Enterprise 5.0.11 Release Notes
- MetaDirectory Enterprise 4.0.22 was released as a maintenance release on .
MetaDirectory 4.0.22 Release Notes (Download PDF)
- ECSTA 6.0.3 was released as a maintenance release on .
ECSTA 6.0.3 Release Notes
- ProCall Analytics 3.0.2 was released as a maintenance release on .
ProCall Analytics 3.0.2 Release Notes
- ProCall Analytics 2.0.8 was released as a maintenance release on .
ProCall Analytics 2.0.8 Release Notes (Download PDF)
You can find an overview of our Release Notes here...
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At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.