State of knowledge

October 2021. From ProCall Enterprise version 6.4

How to enable/disable the Android ConnectionService?

Initial activation

The first time a softphone call is made or the third time the app is launched, a prompt in the form of a popup window appears asking if you want to enable this option: Enable call account for this app.

Activation/Deactivation

Activation

Via the phone Settings:

Phone -> Settings -> Calls -> Other call settings or call accounts -> All call accounts -> Activate ProCall Mobile

Through linking from the app:

ProCall → Settings → Line settings → Android call account

Deactivation

In the device Settings:

Open phone app -> Settings -> Other call settings or call accounts -> All call accounts.

Here you can deactivate the call account.

Here you can also set whether a query is made before dialing to determine which line is to be used for dialing or whether a default line is selected.

Through linking from the app:

ProCall → Settings → Line settings → Android call account

Requirements

SIP softphone line is active or selected.

Requirements

The app needs access to the phone if you want to call your own contacts (contacts available on the device).


The availability of functions depends, among other things, on the system environment, configuration, permissions, and device options.

Further information

Android call window vs. ProCall Mobile in-app call window