Status

June 2020. ProCall 6 Enterprise

When using ProCall Mobile for iOS, no acoustic signaling appears for incoming calls on the softphone line and the native telephony app (CallKit) does not open. In some cases, the ProCall app crashes.

ProCall Mobile Apps for iOS from version 7.0.1 in combination with UCServer version 6.4.7.2982 or older are affected by the error.

Mögliche Ursache

Changes to the way push notifications work can lead to the error pattern described above. It is strongly recommended to use a ProCall Enterprise version 6.4.8.3072 or higher in a softphone environment.

Procedure

Update the UCServer to version 6.4.8.3072 or later. You can find the latest ProCall version in our download area.