Status

August 2021


This overview provides information about the features provided by estos ProCall Enterprise when operating estos ProCall Enterprise SIP softphones via direct SIP communication with a virtual PBX. Listed are both the features of the softphone operation of the ProCall Enterprise client for Windows and the ProCall Enterprise mobile app for iOS and Android.

estos ProCall EnterpriseV 7.2
PBX/Cloud PBXC+ITEC Universe Cloud

Action

ProCall Enterprise
Client for Windows with SIP lines

ProCall Mobile App  for AndroidProCall Mobile App for iOS

Dial

☑ ☑ 

Hang up

Answer call/accept

Hold call

☑ / ☐ *3

Call back

☑ / ☐ *3

Reject call

caller is forwarded to a voicemail box

caller is forwarded to a voicemail box

Forward call (without answering)

Forward call (after answering)

Set up a consultation call

Toggle

Connect consultation call

Initiate second call (e.g. from Hold)

Accept second call

Reject second call

Forward second call (without answering)

Forward second call (after answering)

Call on SIP line,
Incoming call on SIP line

caller is forwarded to a voicemail box

caller is forwarded to a voicemail box

Call on SIP line,
Incoming call on mobile line. Call on SIP line is terminated and call on mobile line is accepted.

Accept function

call on SIP line is terminated when call is accepted

Exit & Accept function

Call on SIP line,
Incoming call on mobile line is rejected.

Reject Funktion

Call on mobile line receives busy signal

Call on SIP line,
Call on mobile line is received, call on SIP line is put on hold and call on mobile line is accepted.

Hold & Accept function

Call on mobile line, Call on SIP line is received, call on mobile line is terminated and call on SIP line is accepted.

caller is forwarded to a voicemail box

Exit & Accept function

Call on mobile line,
Call on SIP line is received, call on SIP line is rejected.

caller is forwarded to a voicemail box

Reject function

Call on mobile line,
Call on SIP line is received, call on mobile line is put on hold, and call on SIP line is answered.

caller is forwarded to a voicemail box

Exit & Accept function

Create conference call (3 participants) *1

Add further participant to conference call

Remove participant from conference call

Pick up call (via speed dial code)

DTMF 

Set call forwarding:


  • via feature code

  • in UCServer *2

Call protection/Do Not Disturb (DND)
(via presence) 

Call protection/Do Not Disturb (DND)
(via line)  


Legend

Function available
Availability or function planned
Not available or function not given
Not applicable due to technical limitations
Not relevant
Function not tested, full tests are pending
*1Independent of the Universe Conference offered in the Cloud PBX.
*2Call forwarding configurable by UCServer for internal/external/all calls always or when busy
**Depending on the functions of the network provider
*3 Supported functions for SIP lines in ProCall Mobile Apps for connection via estos UCConnect
*4When using the native ProCall Mobile App Connection Window/when using the Android ConnectionService.

Version note

Since estos has no influence on the further development of the supported telephone systems by the manufacturer, we cannot guarantee that the instructions described above will also be fully valid for future releases and e.g. other end devices.