State of knowledge

September 2021

This article explains how you can create a so-called debug log of the ProCall Mobile App and make it available for analysis

Log files can only be examined if meaningful anchor points are available. Therefore, always provide the following additional information:

    • When did a malfunction occur (timestamp with date and time, at least to the minute)?
    • Which internal extensions were involved?
    • Which external participants were involved?
    • The sequence of the workflow, which led to an error

Procedure

iOS devices

ProCall Enterprise from version 7.2.20

1. In the ProCall Mobile app, go to the "My presence" area and then to "Information", there you will find "Provide log files".

2. The log files are then created automatically. A new e-mail is automatically opened with the debug log attached as a zip file. You can send this to your mail account.

Android devices

ProCall Enterprise from version 7.2.20

1. In the ProCall Mobile App, go to the "My presence" area then "Information and Feedback" and press "Provide log files".

2. The log files are then created automatically. A new e-mail is automatically opened with the debug log attached as a zip file. You can send this to your mail account.