Product life cycle overview
Product life cycle milestones at estos
Milestones | Definition |
|---|---|
Product Life Cycle Announcement (PLCA) | Publication of End-of-Sale, End-of-Maintenance, and End-of-Life dates. |
End-of-Sale (EOS) | Marketing via regular estos sales channels is discontinued. |
End-of-Maintenance (EOM) | Quality updates (formerly known as maintenance releases), technical support, and service will be discontinued. |
End-of-Life (EOL) | No further software changes will be made and the provision of documentation, product information, and installation packages is discontinued. |
| Excluded from these dates are only individual agreements, such as service level agreements. | |
Goodwill provision
Please also note our goodwill policy for Basic Support for estos products that have reached End-of-Maintenance (EOM) and End-of-Life (EOL) in the product lifecycle:
Product lifecycle: Goodwill policy for estos products in product support at EOM/EOL
ProCall DataCenter
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall DataCenter |
|
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ProCall Enterprise
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall 8 Enterprise | |
| ||||
ProCall 7 Enterprise
|
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ProCall 6 Enterprise
| N/A | |||||
ProCall 5 Enterprise
| N/A |
| N/A |
| ||
ProCall 4+ Enterprise
| N/A | N/A | ||||
ProCall 3.0 Enterprise
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ProCall 2.2 Enterprise
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Further information: ProCall mobile apps
ProCall 8 Enterprise licenses cannot be imported into earlier ProCall Enterprise versions. See Online licensing of ProCall 8 Enterprise.
ProCall Business
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall Business |
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ProCall Voice Services
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall Voice Services |
|
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ProCall Meetings
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall Meetings |
|
| N/A | N/A | N/A | N/A |
TAPI server
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| TAPI Server 7 |
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| TapiServer 2.2 | N/A | N/A | N/A |
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UCConnect
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall Web Communication Services |
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ProCall One
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall One R2 | October 2017 |
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| ProCall One | N/A | N/A | N/A |
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ECSTA series
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ECSTA 7 |
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| ECSTA 6 |
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| ECSTA 5 | N/A |
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| ECSTA 4 | N/A |
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| ECSTA 3 | N/A | N/A | N/A | |||
| ECSTA 2 | N/A | N/A | N/A | |||
| ECSTA for Snom(1) | N/A | N/A | ||||
| ECSTA for CISCO CME (2) | N/A | N/A |
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| ECSTA 6 for Siemens HiPath 3000(3) | N/A |
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| ECSTA for Mitel/OpenCom 100 | N/A | N/A | N/A |
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| ECSTA for Avaya CS1000 | N/A | N/A | N/A |
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| ECSTA for Panasonic | N/A | N/A | N/A |
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(1) With EOL, the ECSTA for snom was completely replaced by the ECSTA for SIP Phones.
(2) Support for the ECSTA for CISCO CME can only be offered for CISCO CME releases lower than 12.6, because the CTI CSTA Protocol Suite from CISCO is End of Support since this release.
(3) HiPath 3000 is EoL by the manufacturer as of 31/12/2017.
MetaDirectory
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| MetaDirectory 6 Enterprise |
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| MetaDirectory 5 Enterprise |
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| MetaDirectory 4 Enterprise |
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| MetaDirectory 3.5 Standard | N/A | N/A | N/A |
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| MetaDirectory 3.5 Professional | N/A | N/A | N/A |
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| MetaDirectory 3 | N/A | N/A | N/A |
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| MetaDirectory 3 Professional | N/A | N/A | N/A |
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| |
| MetaDirectory 2 | N/A | N/A | N/A |
ixi-UMS
Business
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ixi-UMS 7 Business |
|
|
| |||
| ixi-UMS 6 Business SIP/TDM | N/A | N/A |
Enterprise
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ixi-UMS 8 Enterprise |
| |||||
| ixi-UMS 7 Enterprise |
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| ixi-UMS 6.70 Enterprise |
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| ixi-UMS 6.60 Enterprise |
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SBE
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ixi-UMS SBE (Small Business Edition) | N/A | N/A | N/A |
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LiveChat
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| LiveChat 2005 |
| N/A | N/A | |||
| LiveChat 2/2019 |
|
CallControlGateway
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| CallControlGateway 4 | N/A | N/A | N/A | |||
| CallControlGateway 3 | N/A | N/A | N/A | |||
| CallControlGateway 2 | N/A | N/A | N/A |
Contact Kit
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
Contact Kit | N/A | N/A |
PhoneTools
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
PhoneTools for Lync | N/A | N/A |
ProCall Analytics
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
| ProCall Analytics 3 (for ProCall 7 Enterprise) | (Beta) |
| ||||
ProCall Analytics 2 |
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NGN21
| Product | Sales release | Product release | PLCA | EOS | EOM | EOL |
|---|---|---|---|---|---|---|
NGN21 (beta) |