estos Tech Essentials February 2022
With the estos tech essentials, we have summarized current essentials around technology and support from our portal support.estos.de.
USEFUL INFORMATION
ProCall Enterprise and the integration with Microsoft Teams – recording of our webinar
PROCALL ENTERPRISE COMMISSIONING MICROSOFT TEAMS INTEROPERABILITY PRESENCE ALIGNMENT GRAPH API
In addition to the information under ProCall Integration in Microsoft Teams, we offer recordings of our technical webinar from 8/2/2022. Here, experts from estos show you what you need to consider for ideal interaction between estos ProCall Enterprise and Microsoft Teams: The requirements, commissioning, usage options, authorization and which presence states are specifically synchronized.
- Video Tutorial (Webinar recording of our February 2022 Technical Webinar.
Language: German
Duration: Approx. 55 minutes
Registration required. Enter your details to view the webinar recording.
ProCall Enterprise and integration with groupware systems
PROCALL ENTERPRISE PROCALL BUSINESS COMMISIONING MICROSOFT 365 MICROSOFT EXCHANGE SERVER MAPI EWS
We have created a new review article about ProCall Enterprise and the integratiion with groupware systems.
- ProCall Enterprise and integration with groupware systems
Integration of Microsoft interfaces via EWS (Exchange Web Services) set administratively
- Microsoft Outlook connection: conversion from MAPI to EWS
For an overview of basic functionality and setup, check out our new video featuring a recording from our January 2022 Tech Essentials LIVE webinar series:
ProCall Enterprise and the connection to Microsoft Exchange Server via the EWS (Exchange Web Services) interfaces and/or MAPI (Messaging Application Programming Interface) and the corresponding configuration in the ProCall workstation settings.
- Video Tutorial (Webinar recording of our January 2022 Technical Webinar.
Language: German - Duration: Approx. 30 minutes
Pilot phase starts: Technical support at estos with new access to product support
SUPPORT PRODUCTS TECHNICAL SUPPORT PRODUCT LIFE CYCLE REQUIREMENTS
We are starting in pilot stage at 01. March 2022 for transition of estos product support and the new accounts to the estos ticket system.
We have already compiled the essential information for you in the following articles:
The most important points of the new estos product support will be presented exclusively for certified estos partners in our Tech Essentials LIVE in March 2022.
IN PRACTICE
Update Server: Roll out automatic updates to ProCall clients
PROCALL ENTERPRISE UCSERVER MAINTENANCE TROUBLESHOOTING UPDATE
In ProCall Enterprise versions 7.3.3.5345 to 7.3.4.5457 (inclusive), the update server can no longer connect to the server. This means that the ProCall client for Windows can no longer be installed or upgraded from version 6 via the update service at the ProCall Windows workstation. Only new installations of the update service at the client with these versions and upgrades from ProCall 6 Enterprise to these versions are affected.
The problem has since been fixed in the current versions. More information about affected versions and the recommended course of action can be found here:
estos UC media server service terminates unexpectedly
PROCALL ENTERPRISE GDPR CONFIGURATION ADMINISTRATION DATA PROTECTION
The estos UC media server cannot be started up on specific system platforms in a stable manner. This service is terminated again a short time after the startup process.
This problem occurs on systems which do not provide SSE processing unit on the processor side (CPU). However, this is one of the system requirements for the UC Media Server service: CPU with SSE support.
Remote Office to Alcatel-Lucent OmniPCX Enterprise (OXE)
PROCALL ENTERPRISE ECSTA REMOTE OFFICE PBX TELEPHONE SYSTEM INTEROPERABILITY
In connection with an Alcatel-Lucent OXE (OmniPCX Enterprise) telephone system, we have received reports that when Remote Office is activated, the Remote Office number is called during outgoing calls, but nothing happens. Calls to the Remote Office number and to the external number that should be called are not connected together.
The configuration of one or more so-called MultiLine keys could be a possible cause. If several MultiLine keys are configured, no consultation, transfer or conference can be established.
More information is provided in our new article:
PRODUCTS
New releases at estos – recently released
PROCALL ENTERPRISE ECSTA RELEASES RELEASE NOTES MAINTENANCE
- ProCall 7 Enterprise 7.3.4 was released on as a maintenance release.
ProCall 7.3.4 Enterprise Release Notes - ProCall 6 Enterprise 6.4.23 was released on as a maintenance release.
ProCall 6 Enterprise Release Notes 6.4.23 (PDF Download) - ProCall Meetings 1.2.5 was released on as a maintenance release.
ProCall Meetings 1.2.5 Release Notes - MetaDirectory 5 Enterprise was released as version 5.0.17 on as a maintenance release.
MetaDirectory 5.0.17 Enterprise Release Notes - MetaDirectory 4 Enterprise was released as version 4.0.23 on as a maintenance release (final release of MetaDirectory 4). (EOL: )
MetaDirectory 4.0.23 Enterprise Release Notes (Download PDF) - ECSTA 6 was released as version 6.0.6.887 onas a maintenance release.
ECSTA 6.0.6 Release Notes
You can find an overview of our Release Notes here...
DATES
15.03.2022: Tech Essentials LIVE – Product support 2.0: New additions
METADIRECTORY ENTERPRISE TECH ESSENTIALS LIVE PARTNER WEBINAR TECHNOLOGY SUPPORT
| Tech Essentials LIVE March 2022 Language: German |
Tuesday 15 March 2022 –11.00 a.m. | |
Product support 2.0: New additions | |
| Submit questions in advance on this subject to the speaker Nicolai Hanisch: techessentials@estos.de |
YOUR CONTRIBUTION
Do you have a contribution or suggestions for the next tech essentials? Then write to techessentials@estos.de
At support.estos.de you will find technical information and helpful articles on installation, commissioning, operation, maintenance, troubleshooting, tutorials, interesting facts about estos software and products in the various system environments. The articles are subject to constant revision and updates.