Knowledgebase ProCall Enterprise Current: UCServer service crash UCServer service crash State of knowledge July 2021 ObservationThe UCServer service has crashed.Procedure for analysisCheck if the latest version of ProCall Enterprise is installed and update if necessary.Check the system requirements to see if the server's performance is sufficient.Can an event or function be located where this behavior occurs?Further procedure after the analysisIn the UCServer set the logging to debug: : Creating a debug log for UCServerIf UCServer crashes again, create a full memory dump:Create a full memory dump on the UCServerNote which action was performed before the UCServer crashed and at what time this happened.Create the log files after restarting the UCServer.Save the Windows Event Logs (event viewer).Create a ticket in our portal https://helpdesk.estos.de/Tickets/Submit and submit the collected data and information.